Terms & Conditions

Article 1: Definitions and Applicability

1. Definitions In these terms and conditions, the following terms have the meanings assigned to them:

   • Service Provider: The entity offering airport assistance and concierge services, including but not limited to Meet & Greet, Porter Service, and Lounge Access.

-Priority VIP Services

- KvK: 81369050

1. Client: The natural or legal person who purchases a service from the Service Provider.

2. Agreement: The agreement between the Service Provider and the Client regarding the purchase of the Service.

3. Service(s): All airport assistance and concierge services offered by the Service Provider, as further specified in the Agreement and on the website.

4. Applicability

   • These terms and conditions apply to every offer made by the Service Provider and to every Agreement concluded between the Service Provider and the Client.

   • Before the Agreement is concluded, the text of these terms and conditions will be made available to the Client on the Service Provider's website. The Client is deemed to have agreed to these terms and conditions upon completion of a booking.

   • Any deviations from these terms and conditions are only valid if they have been explicitly and in writing agreed upon with the Client.

Article 2: Conclusion of the Agreement and Service Provision

1. Conclusion of the Agreement:

   • The Agreement is concluded at the moment the Client completes the booking via the Service Provider's website and the Service Provider has confirmed the booking by email.

   • The Client is responsible for providing correct and complete information, including flight details and contact information. The Service Provider is not liable for damages resulting from incorrect or incomplete information provided.

2. Content of the Service Provision:

   • The Service will be performed in accordance with the description on the Service Provider's website at the time of booking.

   • The Service includes personal assistance by a host from the agreed meeting point in the airport terminal and ends at the agreed endpoint (e.g., the check-in desk, the taxi stand, or the gate).

   • The Service Provider is only responsible for the guidance and assistance as described. The Service does not include other actions unless explicitly agreed upon in writing, such as checking in luggage or providing access to secure zones without a valid boarding pass.

3. Timeline:

   • The Service Provider aims to perform the Service as efficiently as possible. Potential waiting times and delays beyond the Service Provider's control, such as security or passport controls, are not the liability of the Service Provider.

Article 3: Prices, Payments, and Cancellation

1. Prices and Rates:

   • The prices for the Services are as stated on the Service Provider's website at the time of booking. All prices are inclusive of VAT, unless otherwise stated.

   • Prices are subject to change. The price applicable to the Agreement is the price confirmed at the time of booking.

2. Payment Conditions:

   • Payment for the Service must be made via the payment methods offered on the website.

   • The Client is obliged to complete the payment before the Service is rendered.

3. Cancellation and Modification Policy:

   • Cancellation: The Client has the right to cancel the Agreement under the following conditions:

     • Cancellations received at least 72 hours before the scheduled start of the Service are free of charge.

     • For cancellations received between 72 and 24 hours before the scheduled start of the Service, 50% of the total cost will be charged.

     • For cancellations received within 24 hours before the scheduled start of the Service, or in the case of a 'no-show', 100% of the total cost will be charged.

   • Modifications: A request to modify a booking can be made free of charge up to 72 hours before the scheduled start of the Service, subject to availability. An additional fee may be charged for modifications within 72 hours.

Article 4: Liability and Force Majeure

1. Liability:

   • The Service Provider is not liable for any damage suffered by the Client unless this damage is the direct result of intent or gross negligence on the part of the Service Provider.

   • The Service Provider is in no event liable for indirect damage, including but not limited to consequential damage, lost profits, missed savings, and damage due to business interruption.

   • If the Service Provider should be liable for any damage, this liability is limited to the amount paid out by the Service Provider's liability insurance in the specific case, or to the amount of the booking fee for the Service on which the damage is based.

   • The Client is responsible for their own luggage. The Service Provider is not liable for the loss, theft, or damage of luggage or personal belongings.

2. Force Majeure:

   • In the event of force majeure, the Service Provider is not obligated to fulfill its obligations to the Client. Force majeure includes, but is not limited to, natural disasters, strikes, government measures, extreme weather conditions, and technical failures that impede the service provision.

   • In the event of force majeure, the Service Provider will inform the Client as soon as possible about the situation and the possible consequences for the Service. In that case, the Client is not entitled to compensation.

Article 5: Complaints and Disputes

1. Complaints Procedure:

   • Complaints about the performance of the Service must be submitted by the Client to the Service Provider without delay, fully and clearly described, preferably in writing or by email.

   • Submitted complaints will be handled as soon as possible. The Service Provider will provide a substantive response within a reasonable period, and at the latest within 14 days of receipt. Should a longer processing time be required, the Client will be informed of this.

2. Disputes:

   • All agreements between the Service Provider and the Client to which these terms and conditions apply are exclusively governed by Dutch law.

   • Disputes arising from this agreement that cannot be resolved by mutual agreement will be submitted to the competent court in the district where the Service Provider is located.

Article 6: Privacy and Intellectual Property

1. Processing of Personal Data:

   • The Service Provider processes the Client's personal data in accordance with applicable laws and regulations, including the General Data Protection Regulation (GDPR).

   • The data is processed exclusively for the purposes described in the Service Provider's privacy policy, such as performing the Service, invoicing, and communication.

   • The Service Provider's privacy policy is available on the website and forms an integral part of these terms and conditions. The Client is deemed to have read and accepted the privacy policy.

2. Intellectual Property:

   • All intellectual property rights related to the website, the Services, and the materials used by the Service Provider (such as texts, logos, and images) rest exclusively with the Service Provider.

   • The Client is not permitted to copy, distribute, or otherwise use intellectual property without the prior written consent of the Service Provider.

Article 7: Final Provisions

1. Amendment of the Terms and Conditions:

   • The Service Provider reserves the right to amend these terms and conditions at any time.

   • Amendments become effective upon their placement on the website. The Client is deemed to have accepted the amended terms if they continue to use the Service after the effective date of the amendment.

   • The Client is advised to regularly consult the terms and conditions for the most current version.

2. Availability of the Terms and Conditions:

   • These terms and conditions are available on the Service Provider's website and will be provided to the Client before the booking is finalized.

3. Severability:

   • If any provision of these terms and conditions is void or is nullified, the remaining provisions of these terms will remain in full force and effect. The void or nullified provision will be replaced by a new, legally valid provision that aligns as much as possible with the tenor of the original provision.

Article 8: Other Provisions

1. Validity of the Terms and Conditions:

   • These terms and conditions are effective as of [Date], and supersede all previous terms and conditions.

2. Entire Agreement:

   • These terms and conditions, along with the specific booking confirmation, represent the entire agreement between the Client and the Service Provider regarding the Service.